Frequently Asked Questions
Everything you need to know about buying and selling with ReCellExchange.
How do you ensure the quality of pre-owned devices?
Every device undergoes a rigorous 40-point diagnostic inspection by our certified technicians to ensure full functionality. We grade our inventory based on cosmetic condition, so you know exactly what to expect when your order arrives.
What is the standard shipping timeframe?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout if you need your device sooner.
Does my purchase come with a warranty?
Yes, all devices purchased through ReCellExchange include a complimentary 90-day limited warranty that covers hardware defects and technical malfunctions not caused by accidental damage.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original condition for a full refund or exchange, no questions asked.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for eligible customers.
Are the devices unlocked for any carrier?
The majority of our inventory consists of factory-unlocked devices compatible with all major GSM and CDMA networks. Please check the specific product description to confirm the carrier compatibility for a particular model.